1. Acceptance of Terms

By accessing and using One Over Travel (https://oneovertravel.com), you accept and agree to be bound by these Terms and Conditions.

2. Services Provided

One Over Travel provides:

  • Car rental bookings

  • Trip planning services

  • Transportation services

  • Related travel services

3. User Responsibilities

  • You must be at least 18 years old to make bookings

  • Provide accurate and complete information

  • Maintain the confidentiality of your account

  • Use services only for lawful purposes

4. Booking and Payment

  • All prices are in [currency]

  • Full payment may be required at time of booking

  • We accept [list payment methods]

  • Prices are subject to change without notice

5. Cancellation Policy

5.1 Standard Cancellations

  • 24+ hours before pickup: Full refund

  • 12-24 hours before pickup: 50% refund

  • Less than 12 hours: No refund

5.2 Special Circumstances

  • Weather-related cancellations: Full refund

  • Vehicle unavailability: Full refund or alternative vehicle

  • Medical emergencies: Full refund with documentation

6. Refund and Returns Policy

6.1 Eligibility for Refunds

Refunds are available under these circumstances:

  • Cancellation within permitted time frame

  • Service not provided as booked

  • Vehicle not available at booked time

  • Significant delay (over 2 hours) without notification

6.2 Non-Refundable Situations

  • No-show at pickup location

  • Change of mind after service commencement

  • Violation of rental terms

  • Damage to vehicle or property

6.3 Refund Processing

  • Refund requests must be submitted within 30 days

  • Processing time: 7-10 business days

  • Refunds issued to original payment method

  • Administrative fees may apply (if applicable)

6.4 Return of Vehicles

  • Vehicles must be returned in same condition as rented

  • Late returns subject to additional charges

  • Cleanliness fees may apply for excessively dirty vehicles

7. Vehicle Usage Terms

7.1 Driver Requirements

  • Valid driver’s license required

  • Minimum age: 21 years (may vary by vehicle type)

  • Maximum age: 75 years (may vary by insurance provider)

7.2 Prohibited Uses

  • Off-road driving

  • Racing or speed contests

  • Transporting illegal substances

  • Using vehicle for commercial purposes without authorization

8. Insurance and Liability

  • Basic insurance included in all rentals

  • Additional coverage options available

  • Deductibles apply for damage claims

  • Personal insurance may be required for certain vehicles

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

10. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of One Over Travel and protected by copyright laws.

11. Limitation of Liability

One Over Travel is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of personal belongings

  • Traffic violations incurred by user

  • Mechanical failures beyond our control

12. User Conduct

Prohibited activities include:

  • Fraudulent bookings

  • Misuse of promotional codes

  • Harassment of staff or other users

  • Attempting to circumvent security measures

13. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of modified terms.

14. Governing Law

These terms are governed by the laws of [Country/State]. Any disputes shall be resolved in the courts of [Jurisdiction].

15. Contact Information

For questions about these Terms and Conditions, contact us:

  • Email: info@oneovertravel.com

  • Phone: [+201070773624]

  • Address: [ 58 Bort said St – Al Sawah – Cairo]

16. Severability

If any provision of these terms is found invalid, the remaining provisions remain in full effect.

17. Force Majeure

We are not liable for failure to perform due to circumstances beyond our control, including natural disasters, strikes, or government restrictions.

Last Updated: [Current Date]

Key Refund Policy Highlights:

Quick Refund Reference:

  • ✅ Full Refund: Cancel 24+ hours early, weather issues, vehicle unavailable

  • ✅ Partial Refund: Cancel 12-24 hours before (50%)

  • ❌ No Refund: No-show, late cancellation (<12 hours), terms violation

Important Notes:

  • Keep booking confirmation for refund requests

  • Contact customer service immediately for issues

  • Refund timeframe: 7-10 business days

  • Original payment method will be credited